Last update: 04/12/2025 

Legal representative: TXR Soluções e Tecnologia Ltda 

CNPJ: 12.661.465/0001-72 Address: Marechal Deodoro – Alagoas, Brazil 

Contact email: contato@txrsolucoes.com.br

1. Commitment to Privacy

TXR Soluções e Tecnologia Ltda , the developer and operator of Bot360 , respects and protects the personal and business data of all its users, customers, partners, and visitors. This policy aims to clearly and transparently explain how data is collected, processed, stored, and protected.

Our operations are in full compliance with national and international data protection legislation , including:

• General Personal Data Protection Law (LGPD – Brazil, Law No. 13,709/18)
• General Data Protection Regulation (GDPR – European Union)
• California Consumer Privacy Act (CCPA – USA), where applicable

2. Data Collected

While using the platform, we may collect the following types of data:

a) Registration data

• Full name, email, telephone number, CPF/CNPJ, address
• Company name, custom domain, internal users

b) Access and navigation data

• IP, browser type, operating system, date and time of access, actions performed on the system

c) Payment data

• Payment information processed via gateways such as Stripe, Mercado Pago, Google Pay, Apple Pay, Asaas, EFI , and others. This data is processed exclusively by the respective intermediaries.

d) Data entered by the user

• All information voluntarily stored in the CRM (e.g., customer data, proposals, contracts, tasks, etc.) is the sole responsibility of the contractor.

3. Purpose of Data Processing

The data is used to:

• Execution of services contracted on the platform
• Ensuring application security and integrity
• Technical support and customer service
• Institutional communication, promotions and updates (with consent)
• Compliance with legal, tax and regulatory obligations

4. Legal Basis for Processing

Data processing is based on the following legal bases:

• Contract execution (use of CRM platform)
• Consent (sending communications and marketing)
• Legitimate interest (continuous improvement of the service)
• Compliance with legal or regulatory obligation

5. Data Sharing

Bot360 does not sell or share data with third parties without consent , except:

• With essential third-party services (payment gateways, sending transactional emails, cloud hosting)
• In compliance with legal obligations or court orders

6. Information Security

We implement rigorous physical, logical and administrative security measures , including:

• Data encryption in transit (SSL/TLS) and at rest
• Automatic backups and geographic redundancy
• Firewalls, continuous monitoring and access control
• Internal privacy and security policies with employees

Access to data is restricted to authorized and trained professionals, under a commitment to confidentiality.

7. Data Subject Rights

The data subject has the following rights, guaranteed by law:

• Access, correct, or delete your personal data
• Request data portability
• Revoke previously granted consents
• Be informed about the use and processing of your data

To exercise any of these rights, please contact us by email: contato@txrsolucoes.com.br

8. Data Retention and Deletion

• Data will be retained as long as the account is active.
• In case of default for more than 45 days , the account may be permanently deleted , with irreversible removal of all registered data .
• After cancellation, data will be kept for up to 30 days for possible recovery upon request. After that, it will be permanently deleted .

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Perform navigation and metrics analysis
• Customize content and features

The user can control or disable cookies directly in the browser.

10. International Data Transfer

Some services may operate outside of Brazil. In these cases, we ensure that data is protected by appropriate contractual clauses, adequate security levels, and compliance with international laws such as the GDPR.

11. Changes to the Privacy Policy

We reserve the right to change this policy at any time. Updates will be communicated by email or via notification on the platform. We recommend reviewing this document periodically.

12. Contact and Questions

For questions, requests or to exercise your rights, please contact our official channel:

📧 contato@txrsolucoes.com.br

TXR Solutions and Technology Ltda Bot360 – Secure and Transparent Management for Smart Companies