{"id":624,"date":"2025-04-12T20:06:01","date_gmt":"2025-04-12T23:06:01","guid":{"rendered":"https:\/\/bot360.com.br\/privacy-policy\/"},"modified":"2025-07-09T21:22:40","modified_gmt":"2025-07-10T00:22:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/bot360.com.br\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"624\" class=\"elementor elementor-624\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36d8421 e-flex e-con-boxed e-con e-parent\" data-id=\"36d8421\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b9fd93 elementor-widget elementor-widget-text-editor\" data-id=\"8b9fd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e03e478 elementor-widget elementor-widget-heading\" data-id=\"e03e478\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcc4 Privacy Policy \u2013 \u200b\u200bBot360<\/h2><\/div><\/div><div class=\"elementor-element elementor-element-8b9fd93 elementor-widget elementor-widget-text-editor\" data-id=\"8b9fd93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><b>Last update:\u00a0<\/b>04\/12\/2025\u00a0<\/p><p><b>Legal representative:\u00a0<\/b>TXR Solu\u00e7\u00f5es e Tecnologia Ltda\u00a0<\/p><p><b>CNPJ:\u00a0<\/b>12.661.465\/0001-72\u00a0<b>Address:\u00a0<\/b>Marechal Deodoro \u2013 Alagoas, Brazil\u00a0<\/p><p><b>Contact email:\u00a0<\/b>contato@txrsolucoes.com.br<br \/><br \/><b><\/b><br \/><b><\/b><\/p><h2><b>1. Commitment to Privacy<\/b><\/h2><p><b>TXR Solu\u00e7\u00f5es e Tecnologia Ltda ,\u00a0<\/b>the\u00a0developer and operator of\u00a0<b>Bot360\u00a0<\/b>, respects and protects the personal and business data of all its users, customers, partners, and visitors. This policy aims to clearly and transparently explain how data is collected, processed, stored, and protected.<\/p><p>Our operations are\u00a0<b>in full compliance with national and international data protection legislation\u00a0<\/b>, including:<\/p><ul><li aria-level=\"1\"><b>General Personal Data Protection Law (LGPD \u2013 Brazil, Law No. 13,709\/18)<\/b><\/li><li aria-level=\"1\"><b>General Data Protection Regulation (GDPR \u2013 European Union)<\/b><\/li><li aria-level=\"1\"><b>California Consumer Privacy Act (CCPA \u2013 USA), where applicable<\/b><\/li><\/ul><h2><b>2. Data Collected<\/b><\/h2><p>While using the platform, we may collect the following types of data:<\/p><h3><b>a) Registration data<\/b><\/h3><ul><li aria-level=\"1\">Full name, email, telephone number, CPF\/CNPJ, address<\/li><li aria-level=\"1\">Company name, custom domain, internal users<\/li><\/ul><h3><b>b) Access and navigation data<\/b><\/h3><ul><li aria-level=\"1\">IP, browser type, operating system, date and time of access, actions performed on the system<\/li><\/ul><h3><b>c) Payment data<\/b><\/h3><ul><li aria-level=\"1\">Payment information processed via\u00a0<b>gateways such as Stripe, Mercado Pago, Google Pay, Apple Pay, Asaas, EFI\u00a0<\/b>, and others.\u00a0<i>This data is processed exclusively by the respective intermediaries.<\/i><\/li><\/ul><h3><b>d) Data entered by the user<\/b><\/h3><ul><li aria-level=\"1\">All information voluntarily stored in the CRM (e.g., customer data, proposals, contracts, tasks, etc.) is the sole responsibility of the contractor.<\/li><\/ul><h2><b>3. Purpose of Data Processing<\/b><\/h2><p>The data is used to:<\/p><ul><li aria-level=\"1\">Execution of services contracted on the platform<\/li><li aria-level=\"1\">Ensuring application security and integrity<\/li><li aria-level=\"1\">Technical support and customer service<\/li><li aria-level=\"1\">Institutional communication, promotions and updates (with consent)<\/li><li aria-level=\"1\">Compliance with legal, tax and regulatory obligations<\/li><\/ul><h2><b>4. Legal Basis for Processing<\/b><\/h2><p>Data processing is based on the following legal bases:<\/p><ul><li aria-level=\"1\"><b>Contract execution\u00a0<\/b>(use of CRM platform)<\/li><li aria-level=\"1\"><b>Consent\u00a0<\/b>(sending communications and marketing)<\/li><li aria-level=\"1\"><b>Legitimate interest\u00a0<\/b>(continuous improvement of the service)<\/li><li aria-level=\"1\"><b>Compliance with legal or regulatory obligation<\/b><\/li><\/ul><h2><b>5. Data Sharing<\/b><\/h2><p>Bot360\u00a0<b>does not sell or share data with third parties without consent\u00a0<\/b>, except:<\/p><ul><li aria-level=\"1\">With essential third-party services (payment gateways, sending transactional emails, cloud hosting)<\/li><li aria-level=\"1\">In compliance with legal obligations or court orders<\/li><\/ul><h2><b>6. Information Security<\/b><\/h2><p><b>We implement rigorous physical, logical and administrative security\u00a0<\/b>measures\u00a0, including:<\/p><ul><li aria-level=\"1\"><b>Data encryption in transit (SSL\/TLS) and at rest<\/b><\/li><li aria-level=\"1\"><b>Automatic backups and geographic redundancy<\/b><\/li><li aria-level=\"1\"><b>Firewalls, continuous monitoring and access control<\/b><\/li><li aria-level=\"1\"><b>Internal privacy and security policies with employees<\/b><\/li><\/ul><p>Access to data is restricted to authorized and trained professionals, under a commitment to confidentiality.<\/p><h2><b>7. Data Subject Rights<\/b><\/h2><p>The data subject has the following rights, guaranteed by law:<\/p><ul><li aria-level=\"1\">Access, correct, or delete your personal data<\/li><li aria-level=\"1\">Request data portability<\/li><li aria-level=\"1\">Revoke previously granted consents<\/li><li aria-level=\"1\">Be informed about the use and processing of your data<\/li><\/ul><p>To exercise any of these rights, please contact us by email:\u00a0<b>contato@txrsolucoes.com.br<\/b><\/p><h2><b>8. Data Retention and Deletion<\/b><\/h2><ul><li aria-level=\"1\">Data will be retained as long as the account is active.<\/li><li aria-level=\"1\">In case of\u00a0<b>default for more than 45 days\u00a0<\/b>, the account may be\u00a0<b>permanently deleted\u00a0<\/b>, with\u00a0<b>irreversible removal of all registered data\u00a0<\/b>.<\/li><li aria-level=\"1\">After cancellation, data will be kept for up to\u00a0<b>30 days for possible recovery\u00a0<\/b>upon request. After that, it will be\u00a0<b>permanently deleted\u00a0<\/b>.<\/li><\/ul><h2><b>9. Cookies and Tracking Technologies<\/b><\/h2><p>We use cookies and similar technologies to:<\/p><ul><li aria-level=\"1\">Improve user experience<\/li><li aria-level=\"1\">Perform navigation and metrics analysis<\/li><li aria-level=\"1\">Customize content and features<\/li><\/ul><p>The user can control or disable cookies directly in the browser.<\/p><h2><b>10. International Data Transfer<\/b><\/h2><p>Some services may operate outside of Brazil. In these cases,\u00a0<b>we ensure that data is protected by appropriate contractual clauses, adequate security levels, and compliance with international laws\u00a0<\/b>such as the GDPR.<\/p><h2><b>11. Changes to the Privacy Policy<\/b><\/h2><p>We reserve the right to change this policy at any time. Updates will be communicated by email or via notification on the platform. We recommend reviewing this document periodically.<\/p><h2><b>12. Contact and Questions<\/b><\/h2><p>For questions, requests or to exercise your rights, please contact our official channel:<\/p><p>\ud83d\udce7\u00a0<b>contato@txrsolucoes.com.br<\/b><\/p><p><b>TXR Solutions and Technology Ltda\u00a0<\/b><b>Bot360 \u2013 Secure and Transparent Management for Smart Companies<\/b><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1130f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1130f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea33f5e elementor-invisible\" data-id=\"ea33f5e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b095f8 elementor-widget elementor-widget-heading\" data-id=\"9b095f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Try System360 CRM for Free \u2013 No Risk, No Card Required!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db4701 elementor-widget elementor-widget-text-editor\" data-id=\"7db4701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span>Discover the full potential of our CRM with a 100% free trial.<\/span><br data-start=\"218\" data-end=\"221\" \/><span>No credit card required, no commitment \u2013 \u200b\u200btake your time to test it out, explore all the features and see how System360 can transform your company\u2019s management before making any decisions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de1c8e7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"de1c8e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/bot360.com.br\/en\/servicos\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Try for 14 days<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcc4 Privacy Policy \u2013 \u200b\u200bBot360 Last update:\u00a004\/12\/2025\u00a0 Legal representative:\u00a0TXR Solu\u00e7\u00f5es e Tecnologia Ltda\u00a0 CNPJ:\u00a012.661.465\/0001-72\u00a0Address:\u00a0Marechal Deodoro \u2013 Alagoas, Brazil\u00a0 Contact email:\u00a0contato@txrsolucoes.com.br 1. Commitment to Privacy TXR Solu\u00e7\u00f5es e Tecnologia Ltda ,\u00a0the\u00a0developer and operator of\u00a0Bot360\u00a0, respects and protects the personal and business data of all its users, customers, partners, and visitors. This policy aims to clearly and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-624","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/pages\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/comments?post=624"}],"version-history":[{"count":9,"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/pages\/624\/revisions"}],"predecessor-version":[{"id":1860,"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/pages\/624\/revisions\/1860"}],"wp:attachment":[{"href":"https:\/\/bot360.com.br\/en\/wp-json\/wp\/v2\/media?parent=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}